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(303) 674-0198
Lockout dispatch 24/7/365

Vehicle lockout service when the keys are inside

D&J Towing's vehicle lockout service helps when your keys are locked inside your car, truck or SUV, any hour of the day or night. Before you do anything else, look inside: if a child, a pet or anyone who cannot get out alone is in the vehicle, call 911 first.

  • Cars
  • Pickups
  • SUVs
  • Vans
  • Work trucks
Keys locked inLot notice
Look inside firstChild, pet or person inside? Call 911, then call us.
  • TRL
    Trailhead lotsHikers back from the loop, keys on the seat
  • SKI
    Ski area parkingCold boots, full lot, fob in the jacket inside
  • GRO
    Grocery storesBags in one hand, door shut with the other
  • GAS
    Gas stationsEngine left running while you pay
Call 24/7(303) 674-0198
MM01Priority check

Person or pet locked inside? Decide who to call first

A locked car with nobody inside is an inconvenience. A locked car with a child or a pet inside can turn dangerous fast: NHTSA warns that a car can heat up by 20 degrees in 10 minutes, and cracking a window does little to help. Answer two quick questions and the board shows the right call order.

Who is inside the vehicle?Look through every window, including the back seat and cargo area.
A child
An adult who cannot get out alone
A pet
Nobody, just the keys
If a pet is inside: how is it doing?Warm sun, a cold night or a distressed animal all count as danger.
Hot, very cold, or in distress
Mild weather and the pet is calm
If nobody is inside: where is the vehicle?This changes what you tell dispatch and where you wait.
Parking lot or driveway
Roadside or shoulder

Cold counts too. A foothills night can turn dangerous for a small child or a pet in a car that is not running. If you are unsure, treat it as danger and call 911.

Start over
Call orderLockout priority

Pick who is inside to see your call order.

Call first911 if anyone is in danger
  • Child or vulnerable adult insideCall 911 now, even if they seem fine. NHTSA's advice is to call 911 right away when you see a child alone in a vehicle. Then call us and tell dispatch that responders are on the way.
  • Pet in heat, cold or distressCall 911 or animal control first, then call us. Stay with the vehicle so responders can find it.
  • Pet inside, calm, mild weatherCall us and say a pet is inside before anything else. If the pet's condition or the weather changes, call 911.
  • Nobody insideCall us with your location, the vehicle, and where the keys are.
MM02Before you call

What dispatch needs to know for a lockout

A lockout call takes a minute when you have the details ready. These are the questions dispatch asks, in the order they come up, so the right person shows up at the right spot.

  1. Anyone or anything alive insideSay it first. A child, a person who needs help, or a pet changes everything about the call.
  2. Exactly where you areTrailhead or lot name, the store, the gas station, or the road and nearest mile marker or cross street. If you are in a big lot, the row or the nearest landmark.
  3. Make, model, year and colorSo the driver can find the right vehicle in a full lot and know what they are working with.
  4. Where the keys areOn the seat, in the ignition, in a bag, or in the trunk. Also say if the engine is still running.
  5. A phone number that stays onKeep your phone charged and nearby so the driver can call when they are close.
Be ready to show
ID
Photo IDA driver's license or other photo ID with your name on it.
PLATE
Your plate numberKnow the license plate number so it can be matched to the vehicle and your paperwork.
REG
Proof the vehicle is yoursRegistration or another document that ties you to the vehicle. Opening a car for someone is only right when it is their car to open.

Paperwork locked in the glove box? Tell dispatch when you call. It is common for it to be inside with the keys, and the driver can check it once the door is open.

MM03Where it happens

Lockouts in the foothills, from trailheads to the gas pump

Most lockouts are not on the highway. They happen in parking lots, where you stepped away for a minute. Each place has its own detail worth telling dispatch.

L-01

Trailhead lots

You come back from a hike and the keys are on the seat or clipped inside a pack in the cargo area. Cell signal can be weak at the lot, so call from where it is strong and say which lot you are in.

Tell dispatchThe trailhead name and the road it is off
L-02

Ski area parking

Gear out, doors shut, fob still in a jacket on the back seat. Ski area lots off I-70 are big and cold, so wait somewhere warm nearby if you can.

Tell dispatchThe lot name, the row, and a warm place to meet
L-03

Grocery stores

The bags go in, the door shuts, and the keys are still on the seat. If groceries need to stay cold, mention it. If a child is still buckled in the car seat, that is a 911 call first.

Tell dispatchThe store, the town, and where in the lot
L-04

Gas stations

The engine is running and the doors locked while you went in to pay. Let the station staff know, and if the car is at a pump, tell them a lockout truck is on the way.

Tell dispatchThe station, the pump, and that the engine is on
MM04How the call goes

From your call to an open door

Vehicle lockouts are part of the roadside assistance we run around the clock from our Evergreen base. Here is what to expect, start to finish.

  1. You call

    Dispatch answers 24 hours a day, every day of the year, holidays included. Give the details above.

  2. We quote it

    Dispatch tells you the price before a truck heads your way and gives you an honest estimate of when it will arrive.

  3. Driver checks in

    The driver finds you and confirms it is the right vehicle.

  4. Door open

    Once you are back in, check that the keys work and the vehicle starts before the driver leaves.

Keys lost rather than locked inside, or the car will not start once you are in? The same call can turn into a jump start for a battery drained by an interior light or an ignition left on, or a tow to your home or your shop.

MM05Price and payment

What decides the price of a lockout call

We do not post a flat lockout rate, because the same service can mean a short drive to a grocery lot in Evergreen or a long run to a trailhead at the end of a dirt road. Dispatch quotes the job when you call, before a truck heads your way.

D&J has been a family-owned towing company in Evergreen since 1984, with WreckMaster and I-TECC certified professionals. We serve AAA members, and you can always call us directly any hour. Visiting the casinos? Our Black Hawk towing page covers lockouts in parking garages there.

We acceptCashMastercardVisa

Distance to you

How far the truck travels from Evergreen to reach your vehicle, across our roughly 50-mile Colorado radius.

Time and conditions

Late nights, holidays, snow and ice on the road all play into the quote.

The vehicle

A family car, a work truck and a commercial van are not the same job. Give the make, model and year.

What else it needs

If the vehicle also needs a jump start or a tow once it is open, that is added to the call.

MM06Lockout questions

Keys locked in the car: common questions

Not sure if your situation is a lockout call or a 911 call? When in doubt and someone is inside, call 911. For everything else, call dispatch at (303) 674-0198.

My child is locked in the car. Should I call you or 911?

Call 911 first. A car can heat up by 20 degrees in 10 minutes, and NHTSA advises calling 911 right away when a child is alone in a vehicle. Once responders are on the way, call us at (303) 674-0198.

Do you need proof that the car is mine?

Be ready to show a photo ID and the registration or another document that ties you to the vehicle. If the paperwork is locked inside, tell dispatch when you call.

My engine is still running. Is that a problem?

Tell dispatch the engine is on so the driver knows before they arrive. If the vehicle is in a garage or any closed space, get out of that space and let the people around you know.

Can I break a window to get a pet or child out?

Call 911 first. Colorado law (C.R.S. 13-21-108.4) protects a person who forces entry to rescue an at-risk person, dog or cat in imminent danger, but only when they follow its steps, including contacting 911 or law enforcement before breaking in and staying with the person or animal until help arrives. The dispatcher can tell you what to do.

Are lockouts available at night and on holidays?

Yes. D&J Towing is open 24 hours a day, 7 days a week, 365 days a year, holidays included. We accept cash, Mastercard and Visa.

Locked out? Look inside, then call.

If nobody is inside, call dispatch with where you are, the vehicle, and where the keys are, and we will quote the job on the phone. If a child, a person who needs help, or a pet in danger is inside, call 911 first and then call us.

Lockout dispatch, 24/7
(303) 674-0198 Tap to call

Someone in danger inside? Dial 911 first.